Cancellations and refunds

Cancelling an order

You can cancel an order at any time before it leaves our shop. Email floraicmc2026@gmail.com with your order number. We refund the full amount you paid, including delivery.

Once an order is on the road it can't be cancelled.

Returns

For safety, fireworks can't be returned or exchanged once delivered, unless they are damaged, missing or not what you ordered.

Damaged, missing or wrong items

Tell us within 48 hours of delivery. Email us your order number and photos of the item and its carton. Please don't light or open a damaged item. We will replace it or refund it, whichever you prefer, and collect anything that needs to come back.

If we can't supply an item

If an item you ordered turns out to be unavailable, we will tell you before dispatch and refund that item in full.

How refunds are paid

• Refunds go back to the method you paid with: UPI, card or netbanking.
• We start a refund within 2 working days of agreeing it. Your bank usually takes a further 5 to 7 working days to show it.
• If money left your account for a payment that failed, your bank returns it automatically, usually within 5 to 7 working days.